Marketers everywhere recognize the need for complete, accurate, and actionable customer data. Customer Data Platforms have grown in recent years to fill this need. Following the DDMA Datadag 2019 key note speech of David Raab, founder of the Customer Data Platform Institute, Frans Melenhorst of Netherlands-based Clear Value provided additional insight into the state of CDP in the Benelux, and he explained what the key success factors are for selecting, deploying and using the right Customer Data Platform.
Today’s marketers have more data available than ever but struggle to pull it together in a usable, centralized Customer 360 format. Customer Data Platform (CDP) technology offers the promise to solve this problem by offering easy-to-deploy systems resulting in data unification and sharing. But marketers, technologists and executives rightly wonder: can CDP really deliver on this promise?